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Fee Advisements REQUIRED SURCHARGES (energy, accommodations/occupancy tax, bed tax, fees or other miscellaneous) ARE THE RESPONSIBILITY OF THE OCCUPANT AND ARE PAYABLE DIRECTLY TO THE RESORT. Surcharges are subject to change without notice. MANDATORY RESORT FEE IF MEMBER IS NOT TRAVELING, GUEST FEE: 0BED: USD 840; 1BED: USD 1050; 2BED: USD 1540 PER WEEK/PER UNIT. Prepayment required prior to arrival plus applicable tax. We have included all fees and surcharges provided to us by the resort. Resort fee includes: Round trip airport transportation, two complimentary tickets to Cirque du Soleil JOYA, two complimentary tickets to Jungala Aqua Experience, discount on spa for 2 people, 2 for 1 on golf green fees for 2 days, access to fitness facility, WiFi, daily housekeeping, Salum Beachside Market and internal transportation. MANDATORY PREPAYMENT REQUIRED 30 days prior to check-in. To prepay call toll free USA/CANADA 866-584-3268 from Mexico *52* 322-176-1492. Mexico and other countries *52* 322-176- 1490 Monday to Friday 9am - 6pm CST. *DINING EXPERIENCE IS AVAILABLE FOR AN ADDITIONAL CHARGE* **Airport transfer to resort available USD 18 per person**. ***Available only at CANCUN INTERNATIONAL AIRPORT***. The following information must be provided FIVE days before check in: confirmation number, name of the resort and flight Tollfree 800-292-9446 International. 322-176-1485, National Option 2. *https://precheckin.vidanta.com/home* ? Security deposit required USD 1500. Required surcharges (energy, accommodations/occupancy tax, fees or other miscellaneous) service charges, telephone connection fees, long distance phone charges, personal charges,and applicable amenities usage,and housekeeping fees are the responsibility of the occupant and are payable directly to the resort. Fees and surcharges are subject to change without notice. Resort parking is typically limited to one car per unit. A parking fee may be charged. Some resorts may have no on-site parking, requiring the use of an alternate off-site facility at an additional fee. Prior arrangements must be made for parking trailers, boats, motorcycles or any type of recreational vehicle (may not have on-site). Valet parking: MXN700 per week/car. Guests are responsible for payment of nightly Environmental/ Infrastructure fee assessed on all units. Sanitation Tax, 2025 rate MXN 33.94 per person per night. Important Advisements SMOKE-FREE RESORT. Smoking is NOT permitted in the units or public common areas. Some resorts may have a designated area where smoking is permitted. For additional information, concerns about use of e-smoking devices or possible penalties for non-compliance, contact the resort directly. Guest Services For information regarding Cirque du Soleil or Jungala Park, Ticket with discount 20% off. For more details inquire to email: [email protected]. Jungala Park will be closed on Thursday. Opening days: Mon/Tue/Wed/Fri/Sat/Sun. *Schedule 10AM-5PM* SPA and GOLF discount 20% off. For more details inquire at check in. *PROMOTION: Travel window April 1st to December 21, 2025*. Resort Information http://grupomayan.com/mayan-palace/riviera-maya/ Resort's toll-free telephone number(s): From the U.S., call 800-292-9446. From Canada, call 800-421-4161. From MEXICO, call 01-800-36-45-600 Additional Information Please review the Confirmation Certificate provided for each completed transaction to verify that all resort and date information reflects the vacation arrangements requested. The host accommodations are for use by the individual(s) named on the Certificate and accompanying guests, unless a Guest Certificate is obtained. The Certificate recipient must be over the age of 21. The host unit may vary from the one indicated. The Certificate does not indicate that a particular view or unit location will be provided at the destination resort. If confirmed to multiple stays at the same resort, you may be required to move to another unit for each stay confirmed. Pets are not allowed on-site unless otherwise indicated. For additional resort or area information, please contact the host resort. Although most travel is completed without incident, certain destinations and time periods may be of greater risk than others. We do not represent or warrant that travel to a particular location is either advisable or without risk, nor are we liable for damages or losses that may result from such travel. IF YOU ARE NOT A CITIZEN OF THE COUNTRY IN WHICH THE HOST RESORT IS LOCATED, YOU MAY WISH TO CONTACT THE APPROPRIATE AIRLINE, TOURIST OFFICE OR CONSULATE WITHIN YOUR COUNTRY OF RESIDENCE FOR ENTRY REQUIREMENTS AND/OR ADVISORIES. PLEASE BE AWARE OF IMPORTANT CHANGES TO REQUIRED DOCUMENTS FOR ENTRY INTO MANY COUNTRIES. Travel to the U.S.: To enter or re-enter the U.S. when crossing a U.S. border by air, sea, or land, a VALID PASSPORT or other secure, accepted document MUST BE CARRIED. Every effort has been made to ensure the accuracy of all information and rates (subject to change without notice) provided.