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Resort Messages

Mandatory usage fee is 17.75 USD, per person, per stay, for all units. Only Credit Cards accepted. PER PERSON FOREIGNER FEE. Complete the form & payment at https://visitax.gob.mx before departure. Mandatory state lodging tax fee is 202.91 MXN for all units, per night. Cash or Credit is accepted. A mandatory state lodging tax per reservation per night applies to 1 bedrooms units. Mandatory environment tax fee is 50.91 MXN for 1 bedroom units, per night, per unit. Only Credit Cards accepted. Minimum age check-in is 18. ALL Credit card imprint required upon check-in at the resort. Vidanta owners cannot confirm Vidanta properties through RCI, including Mayan Palace, The Bliss, Grand Mayan, Grand Bliss, Grand Luxxe, Celebrate, Kingdom of the Sun, and The Cascades. Violations will be canceled. Please pre-check in by visiting https://precheckin.vidanta.com/home. Security deposit required upon check-in at the resort. Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience. There is a 5% state lodging tax. RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico. Fees or deposits are charged for some amenities. Reservations include round-trip transportation. To schedule your pickup, please contact Vidanta between 48 hours after your RCI Reservation and 5 days before check-in. The international phone number is +1 (866) 584-3268, and our direct phone number is +(322) 176-1490. Please use the website https://elitevacationbenefits.com/ to review all benefits included in the resort fee. Multiple and consecutive bookings are allowed. In the case that a customer has multiple reservations, each room must be assigned a different responsible person's name (i.e., the same name cannot be used for multiple rooms on the same travel date).