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Resort Messages

Mandatory state lodging tax fee is 5 % for all units, per stay. Cash or Credit is accepted. Hotel units are recommended for 2 adults and 2 children under 12 years of age No Pets. Please contact the resort directly regarding its ADA/general service animal policy. No more than 2 consecutive units are allowed to be booked. ALL Security deposit required upon check-in at the resort. Credit card imprint required upon check-in at the resort. Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience. RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico. Fees or deposits are charged for some amenities. Multiple and consecutive bookings are allowed. In the case that a customer has multiple reservations, each room must be assigned a different responsible person's name (i.e., the same name cannot be used for multiple rooms on the same travel date). Vidanta owners cannot confirm Vidanta properties through RCI, including Mayan Palace, The Bliss, Grand Mayan, Grand Bliss, Grand Luxxe, Celebrate, Kingdom of the Sun, and The Cascades. Violations will be canceled. Please pre-check in by visiting https://precheckin.vidanta.com/home. To get a discount at Ludo Tickets enter www.cirquedusoleil.com with the promo Code RCI. Reservation includes round-trip transportation. To schedule your pickup, please contact Vidanta between 48 hours after your RCI Reservation and 5 days before check-in. The international phone number is 1 866/584-3268, and our direct phone number is 322/176-1490. To review all the benefits included in the resort fee, please go to https://elitevacationbenefits.com/.