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Resort Messages

Mandatory state lodging tax fee is 4 % for all units, per stay. Cash or Credit is accepted. Mandatory State Lodging Tax. Mandatory state lodging tax fee is 5 % for all units, per stay. Cash or Credit is accepted. Mandatory State Lodging Tax. Minimum age check-in is 18. Hotel units are best suited for 2 Adults and 2 Children under 12 years old. No Pets. Please contact the resort directly regarding its ADA/general service animal policy. ALL Reservations include round-trip transportation. To schedule your pickup, please contact Vidanta between 48 hours after your RCI Reservation and 5 days before check-in. The international phone number is +1 (866) 584-3268, and our direct phone number is +(322) 176-1490. Please use the website https://elitevacationbenefits.com/ to review all benefits included in the resort fee. Please pre-check in at https://precheckin.vidanta.com/home. To get a discount at Ludo Tickets enter www.cirquedusoleil.com with the promo Code RCI. Vidanta owners cannot confirm Vidanta properties through RCI, including Mayan Palace, The Bliss, Grand Mayan, Grand Bliss, Grand Luxxe, Celebrate, Kingdom of the Sun, and The Cascades. Violations will be canceled. Multiple and consecutive bookings are allowed. In the case that a customer has multiple reservations, each room must be assigned a different responsible person's name (i.e., the same name cannot be used for multiple rooms on the same travel date). If applicable, additional fees for some utilities, including gas and electricity may be charged by the resort and varies based on stay duration, season, room size and actual usage, and is payable directly to the resort by you. These fees are not included in the total booking price. RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico. Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience. Security deposit required upon check-in at the resort. Fees or deposits are charged for some amenities. Credit card imprint required upon check-in at the resort.